Patory Purchase, Shipping, Cancellation, Exchange, and Refund Policy

This policy sets the standards for purchase, delivery, cancellation, exchange, return, and refund of general products, curated limited edition products, pre-order products, made-to-order products, and brand direct delivery service products sold at FADTORY (hereinafter referred to as “FADTORY”), operated by Gurapa Lab Co., Ltd.

1. 1Patori provides information on the sales method, shipping agent, estimated delivery date, and cancellation, exchange, return, and refund criteria for each product on the product detail page and during the payment stage.
2. 2Customer withdrawals, exchanges, returns, and refunds are processed in accordance with relevant laws and regulations regarding e-commerce and this policy.
3. 3Exchanges or refunds will be processed if there are grounds attributable to the Company or the Seller, such as product defects, incorrect delivery, or delivery of a product different from the labeling or advertisement.
4. 4In the case of cancellation or return due to a customer's simple change of mind, the customer may bear the round-trip shipping costs or return shipping costs to the extent permitted by law.
5. 5In the event of a conflict between this policy and the contents of the product detail page, the separate notice on the product detail page may take precedence to the extent that it is not disadvantageous to the customer.

1. 1For standard products, we proceed with shipping after checking stock availability and shipment status following the completion of payment.
2. 2In the event of reasons such as stock shortages, supply issues, payment errors, or unavailable delivery areas, Factory will notify the customer and may cancel the order or issue a refund.
3. 3Cancellation, exchange, return, and refund of general products follow the common standards of this policy.

1. 1Curation limited sales are a method of selling brands and products selected by Patori for a specific period, in limited quantities, or under specific conditions.
2. 2The sales period, sales quantity, price conditions, conditions for establishment, estimated delivery date, and cancellation, exchange, and return criteria are displayed on the product detail page.
3. 3If there is a minimum quantity or specific conditions, the order can only be confirmed if those criteria are met.
4. 4If the curation limited sale is not completed or the product cannot be supplied, we will proceed with an automatic cancellation or a full refund using the same payment method used by the customer.
5. 5Even if the product is a curated limited edition item, the customer's statutory right to withdraw from the contract and the right to exchange or receive a refund due to product defects are not restricted.

1. 1Recruitment-based pre-orders are a method in which orders are collected for a set period, and production, import, and shipment procedures proceed only when the minimum number of purchases or minimum quantity displayed on the product detail page is met.
2. 2Recruitment-type pre-orders operate on the principle of immediate payment followed by automatic cancellation or a full refund if the minimum number of purchases or minimum quantity is not met.
3. 3Patori provides information on the recruitment period, minimum purchase quantity or number of participants, date of confirmation of establishment, refund criteria in case of non-establishment, and estimated delivery date on the product detail page and during the payment stage.
4. 4If the minimum conditions are not met, Factory will notify the customer of the non-establishment and automatically cancel or provide a full refund using the same payment method used by the customer.
5. 5Even after a recruitment-type pre-order is established, legally recognized rights for exchange or refund, such as for defective products, incorrect delivery, or products different from the labeling or advertisement, are not restricted.

1. 1Custom-made pre-orders are a method used for high-value goods, artisan-crafted items, and products made individually according to customer orders, where production or import procedures proceed after the customer places an order and makes a payment.
2. 2The right to withdraw an offer is not restricted solely on the grounds of high price; however, such withdrawal may be restricted in accordance with legal requirements only in cases where the item is individually produced according to customer orders and allowing the withdrawal is expected to cause significant and irreparable damage to the Company or Brand.
3. 3For custom-made pre-orders, Factory may separately notify customers on the product detail page and during the payment stage of whether the order is custom-made, the scheduled start date of production, the estimated production and delivery period, and the possibility of restrictions on withdrawal of subscription, and obtain the customer's consent via electronic documents.
4. 4Factory may establish a period for confirming the final purchase intent before production begins. Within this confirmation period, if production has not yet commenced, the principle is to offer a full cancellation or refund.
5. 5Once production has commenced, cancellations and refunds due to a customer's simple change of mind may be restricted. However, rights to exchange or refund recognized by law, such as for defective products, incorrect delivery, or products different from the labeling or advertisement, are not restricted.
6. 6Patori does not apply arbitrary fixed-rate penalties or uniform refund deduction rates to consumers. If necessary, separate notifications will be provided for each product based on the scope of irrecoverable damages, such as actual material costs, production costs, and import costs, as well as legal requirements.

1. 1Brand direct delivery service is a service where a brand or partner company ships products directly or delivers them to customers through a designated logistics company.
2. 2The shipping entity, origin, estimated delivery date, return address, and entity responsible for customs duties and taxes for each product are displayed on the product detail page.
3. 3In cases where an overseas brand ships directly, customers' personal information may be provided to the relevant brand or partner company, or transferred overseas, for delivery and after-sales processing.
4. 4Customer orders, shipping inquiries, cancellations, exchanges, returns, and refund requests are processed through the Factory Customer Center.
5. 5In the event of shipment delays, supply failures, misdeliveries, or product defects caused by the brand's fault, Factory will inform the customer of rescheduled dates, cancellations, refunds, or alternative solutions.

1. 1The product will be shipped according to the shipping agent and schedule indicated on the product detail page.
2. 2The actual delivery time may vary depending on whether it is domestic shipping, international shipment, import/customs clearance, or direct delivery by the brand.
3. 3For products shipped from overseas or imported, the delivery schedule is subject to change depending on local shipment, air or sea transport, customs clearance, and domestic delivery circumstances.
4. 4Customers can check the order and delivery status through My Page or Customer Center after completing the order.

1. 1If a change in the estimated delivery schedule is confirmed, Factory will notify the customer of the reason for the delay and the scheduled date of the change.
2. 2If the delivery of a pre-ordered product is expected to be delayed significantly beyond the estimated delivery date, Factory may offer the customer the option to keep the order, cancel, receive a refund, or suggest a replacement product.
3. 3If product supply is impossible due to circumstances of the brand or logistics company, Factory notifies the customer of this fact and proposes a refund or alternative solution.

1. 1Customers may request an order cancellation before the product is shipped. However, the scope of cancellation eligibility may vary depending on the sales method, whether production has commenced, and whether import or customs clearance is in progress for each product.
2. 2If a curation-limited sale or recruitment-type pre-order is not completed, the payment will be automatically canceled or fully refunded.
3. 3For custom-made pre-orders, cancellation is generally permitted within the final purchase confirmation period prior to production commencement; however, cancellations due to a simple change of mind may be restricted after production has begun.
4. 4Factory informs customers of cancellation eligibility and the estimated refund date.

1. 1Customers may request a withdrawal of subscription within 7 days of receiving the product.
2. 2If the contents of the product differ from the display or advertisement, or if the contract is not fulfilled as agreed, the customer may request an exchange, return, or refund in accordance with relevant laws and regulations.
3. 3The customer may be responsible for return shipping costs due to a simple change of mind.
4. 4In cases where the exchange or return shipping costs are borne by the Company or the Seller due to reasons attributable to them, such as defective products, incorrect delivery, or delivery of products different from the labeling or advertisement, the Company or the Seller shall bear the shipping costs.

1. 1In case the product is damaged or lost due to reasons attributable to the customer
2. 2In cases where the value of the product has significantly decreased due to customer use, wear, washing, alteration, contamination, perfume, cosmetics, household odors, etc
3. 3If tags, labels, warranty cards, boxes, dust bags, or components are damaged or missing
4. 4In cases where the value of the product has significantly decreased over time to the point where resale is difficult
5. 5In the case of products individually manufactured according to customer orders, where the possibility of restricting withdrawal of subscription has been separately notified in advance and the customer's electronic consent has been obtained

1. 1If a product defect, incorrect delivery, missing components, or delivery of a product different from the labeling or advertisement is confirmed, Patori will proceed with the exchange or refund process.
2. 2Customers must submit the order number, product photos, photos confirming defects or incorrect delivery, and photos of the packaging condition to the Customer Center as soon as possible after receiving the product.
3. 3If the product is confirmed to be defective or incorrectly delivered, the shipping costs for exchange or return will be borne by the company or the seller.
4. 4Exchanges or refunds may be restricted if the product condition is found to be damaged due to the customer's negligence in use or storage.

1. 1As a general rule, refunds are processed using the same payment method used by the customer.
2. 2Depending on the processing standards of the payment method, card company, and payment processing agency, it may take some time for the actual refund to be completed.
3. 3If a product return is required, Patori proceeds with the refund process within the period stipulated by relevant laws from the date the product is returned by the customer or the date the refund obligation arises.
4. 4In the event of an order cancellation due to inability to supply, non-establishment, or fault attributable to the company or seller, no cancellation fees, penalties, or separate costs will be charged to the customer.

Cancellations, exchanges, returns, refunds, shipping delays, and product inquiries can be submitted through the Factory Customer Center or KakaoTalk Channel.

This policy will be effective from August 1, 2026.