Factory Standard Terms of Use

The purpose of these Terms and Conditions is to define the rights, obligations, and responsibilities of the Company, Members, Non-members, Customers, Brands, Curators, and Business Purchasers regarding the use of the online platform services provided by FADTORY (hereinafter referred to as “FADTORY”), operated by Gurapa Lab Co., Ltd. (hereinafter referred to as the “Company”).

1. 1The Company posts these Terms and Conditions, Company Name, Representative's Name, Business Registration Number, Mail Order Business Report Number, Address, Phone Number, Email, and Privacy Policy on the initial screen or linked screen of the Factory app so that customers can easily check them.
2. 2The Company may amend these Terms and Conditions to the extent that such amendments do not violate relevant laws and regulations.
3. 3If the Company amends the Terms and Conditions, it will specify the effective date, the content of the amendment, and the reason for the amendment, and provide notice starting 7 days prior to the effective date. However, for changes that are unfavorable to the Customer or are significant, notice will be provided 30 days in advance, and individual notification will be provided where possible.
4. 4Members who do not agree to the revised Terms and Conditions may terminate the Service Agreement. However, if you continue to use the Service after the effective date of the changes, you will be deemed to have agreed to the revised Terms and Conditions.

Matters not specified in these Terms and Conditions shall be governed by relevant laws and regulations, such as the Act on the Consumer Protection in Electronic Commerce, etc., the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Act on the Regulation of Terms and Conditions, as well as commercial practices.

1. 1The user applies for membership by entering member information according to the registration form prescribed by the company and agreeing to these Terms and Conditions and the Privacy Policy.
2. 2The Company approves the user's application for membership unless there is a special reason not to.
3. 3The Company may refuse membership or restrict usage in cases of providing false information, using another person's name, using for fraudulent purposes, having a history of previous usage restrictions, or failing to meet other standards set by the Company.

1. 1Members must provide accurate information upon registration and update it without delay if the information changes.
2. 2The member is responsible for managing their account and password.
3. 3The Company shall not be liable for any damages arising from the use of an account by a third party due to the Member's intent or negligence, unless such damages are attributable to the Company.
4. 4The Company may request additional verification procedures if necessary for security, prevention of fraudulent transactions, and customer protection. If separate identity verification procedures, such as mobile phone authentication, are introduced, the Company will provide separate notification regarding such procedures and the details of personal information processing.

1. 1The company provides services such as introducing domestic and international brands and products, offering curated content, product sales, curated limited sales, pre-orders, direct brand delivery services, curator collaboration sales, wholesale inquiries, and AI curation.
2. 2Depending on the structure of each product, the company may perform the role of a direct seller, sales agent, mail-order intermediary, or customer service representative.
3. 3The seller, shipping agent, return address, exchange/return criteria, and party responsible for customs duties and taxes for each product are notified on the product detail page and during the payment stage.
4. 4Customer orders, shipping inquiries, cancellations, exchanges, returns, and refund requests are processed through the Factory Customer Center. However, responsibility for actual shipping or defect handling may be borne by the brand, partner company, shipping company, or the company, depending on the sales method and the notices on the product detail page.

1. 1The Company may change or discontinue all or part of the Service as necessary for operational or technical reasons.
2. 2The Company may temporarily suspend the Service in the event of unavoidable circumstances, such as scheduled maintenance, failures, security requirements, natural disasters, communication failures, or circumstances of partner companies.
3. 3The Company will provide prior notice or individual notification if service changes or discontinuation have a significant impact on customers. However, in unavoidable cases where prior notice is not possible, notification may be provided afterward.

1. 1The company displays product information and transaction conditions, such as product name, price, options, material, color, dimensions, manufacturer, importer, country of manufacture, handling precautions, quality assurance standards, after-sales service manager, shipping costs, and exchange/return standards, on the product detail page.
2. 2For overseas brand products, the country of origin, importer, shipping entity, estimated delivery time, and the entity responsible for customs clearance and duties and taxes are displayed on the product detail page.
3. 3The company provides notification of key details at the payment stage so that customers can check product information, shipping information, sales methods, and cancellation, exchange, return, and refund standards before payment.

1. 1Customers apply for a purchase after checking product information, price, shipping fees, sales method, estimated delivery date, and cancellation, exchange, return, and refund policies on the product detail page and during the payment stage.
2. 2A purchase contract is established upon the Company’s acceptance of the order following the customer’s completion of the order and payment. However, in cases where conditions such as meeting a minimum number of purchases or minimum quantity are required, as in recruitment-type pre-orders, the order is confirmed only when the conditions specified on the product detail page are met.
3. 3The Company may cancel an order or notify the customer separately in the event of reasons such as the product being out of stock, unavailability of supply, payment errors, delivery to unavailable areas, fraudulent orders, or system errors.
4. 4Custom-made pre-orders are processed only after separately notifying the customer of the commencement of production, the possibility of restrictions on cancellation and refunds, and the estimated production and delivery periods on the product detail page and during the payment stage, and obtaining the customer's consent.

1. 1Customers can make payments by selecting one of the payment methods provided by the company.
2. 2Recruitment-type pre-orders operate on the principle of automatic cancellation or full refund if the minimum number of purchases or minimum quantity is not met after immediate payment.
3. 3In cases where immediate payment is not suitable for high-value products or due to product characteristics, the Company may operate on a payment request method upon establishment following an application for participation; in this case, the application for participation does not constitute the establishment of a purchase contract, and the order is confirmed at the time of payment completion.
4. 4Wholesale sales can be settled based on separate quotations, terms of transaction, purchase orders, tax invoices, and advance/balance payment conditions.

1. 1The Company may provide necessary notifications to members through methods provided by the member, such as email, mobile phone number, KakaoTalk notifications, text messages, My Page, and site announcements.
2. 2The Company may send transaction-related information, such as orders, payments, shipping, cancellations, returns, exchanges, refunds, results of curated limited sales, and pre-order shipping schedules, to the mobile phone number or email address provided by the member.
3. 3Transaction-related notices are informational messages necessary for order and contract fulfillment and are distinct from consent to receive advertising information. However, if you are unable to receive such notices, the use of services, such as orders, deliveries, and refunds, may be restricted.
4. 4The Company sends promotional information, such as new curation, limited-edition curation sales, pre-orders, member priority notifications, live schedules, season curation, and information on brand content and benefits, only if the Member has given prior consent, and the Member may withdraw such consent at any time.
5. 5When sending promotional information via text message or long text message, the company provides a free opt-out method.
6. 6If the Company needs to notify an unspecified number of members, it may substitute individual notification by posting on the site's notice board for at least 7 days. However, as a general rule, matters that significantly affect the rights and obligations of members shall be notified individually.

1. 1Curation limited sales are a method of selling brands and products selected by a company for a specific period, in limited quantities, or under specific conditions.
2. 2The sales period, quantity, pricing conditions, conditions for establishment, estimated delivery date, and cancellation, exchange, and return criteria for curation limited sales are displayed on the product detail page.
3. 3If there is a minimum quantity or specific conditions, the company notifies customers so that they can check the criteria before payment.
4. 4If a curation limited sale is not established or product supply is impossible, the Company will notify the customer of this fact and proceed with an automatic cancellation or a full refund using the same payment method used by the customer.
5. 5Even if the product is a curated limited edition item, the customer's statutory right to withdraw from the contract and the right to exchange or receive a refund for defective products, incorrect delivery, or products different from the labeling or advertisement are not restricted.

1. 1A pre-order is a pre-ordering method in which customer orders are received prior to official stocking or shipment, and the procedures for production, stocking, import, or brand shipment are carried out.
2. 2The estimated delivery date, possibility of delays, and cancellation, exchange, and return policy for pre-order items are provided on the product detail page and during the payment stage.
3. 3Delivery schedules are subject to change depending on production, local shipment, import, customs clearance, and logistics conditions.
4. 4If a delivery delay is confirmed, the company will notify the customer of the reason for the delay and the scheduled rescheduled date.
5. 5If a long-term delay or supply unavailability is confirmed, the Company may advise the customer to maintain the order, cancel, receive a refund, or offer alternative products.
6. 6Even for pre-order products, the customer's statutory right to withdraw from the contract and the right to exchange or receive a refund due to product defects are not restricted.

1. 1Recruitment-based pre-orders are a method in which orders are collected for a set period, and production, import, and shipment procedures proceed only when the minimum number of purchases or minimum quantity displayed on the product detail page is met.
2. 2Recruitment-type pre-orders operate on the principle of immediate payment followed by automatic cancellation or a full refund if the minimum number of purchases or minimum quantity is not met.
3. 3The company provides information on the recruitment period, minimum purchase quantity or number of participants, date of confirmation of establishment, refund criteria in case of non-establishment, and estimated delivery date on the product detail page and during the payment stage.
4. 4If a recruitment-type pre-order is not established, the Company will proceed with automatic cancellation or a full refund using the same payment method used by the customer.

1. 1Custom-made pre-orders may be operated for products that are produced individually according to customer orders or for which resale may be significantly difficult once production has begun.
2. 2For custom-made pre-order products, the Company may separately notify customers of whether the product is custom-made, the estimated production period, the scheduled start date of production, and the possibility of restrictions on cancellation and refunds on the product detail page and at the payment stage, and obtain the customer's consent via electronic documents.
3. 3The Company may establish a period for confirming the final purchase intent prior to the commencement of production, and within this period, full cancellation or refund is the principle if production has not yet begun.
4. 4Once production has commenced, cancellations and refunds due to a customer's simple change of mind may be restricted. However, rights to exchange or refund recognized by law, such as for defective products, incorrect delivery, or products different from the labeling or advertisement, are not restricted.
5. 5The Company does not apply arbitrary fixed-rate penalties or uniform refund deduction rates to consumers, and if necessary, provides separate notice for each product based on the scope of irrecoverable damages, such as actual material costs, production costs, and import costs, as well as legal requirements.

1. 1Some products may be shipped directly by the brand or partner, or delivered through a designated logistics company.
2. 2For brand direct shipping products, the shipping entity, origin, estimated delivery date, return address, and entity responsible for customs duties and taxes are displayed on the product detail page.
3. 3For the processing of shipment, delivery, exchange, return, and refund of products shipped directly by the brand, the customer's name, contact information, email, shipping address, and ordered product information may be provided to the relevant brand or partner company.
4. 4When overseas brands ship products directly, customers' personal information may be transferred abroad, and the Company provides notice of such matters in the Privacy Policy, on product detail pages, or during the payment process.
5. 5Customer orders, shipping inquiries, cancellations, exchanges, returns, and refund requests are processed through the Factory Customer Center.
6. 6In the event of shipment delays, supply failures, misdeliveries, or product defects caused by the brand's fault, the Company may inform the customer of the resolution plan and settle liability internally with the brand.

1. 1Wholesale sales are conducted for business buyers, such as corporations or sole proprietorships, through separate inquiries, quotations, business verification, purchase orders, or the terms and conditions of wholesale sales.
2. 2The basic transaction method for wholesale sales is for business buyers to purchase goods, and the principle is that after receiving an order, Factory handles the import, customs clearance, and domestic delivery procedures to deliver the product to the buyer's designated address.
3. 3Unlike general consumer transactions, wholesale sales take precedence over product-specific quotations, terms of use for wholesale sales, and conditions stipulated in contracts between businesses.

1. 1Customers may request a withdrawal of subscription within 7 days of receiving the product.
2. 2If the contents of the product differ from the display or advertisement, or if the contract is not fulfilled as agreed, the customer may request an exchange, return, or refund in accordance with relevant laws and regulations.
3. 3The customer may be responsible for return shipping costs due to a simple change of mind.
4. 4In cases where the exchange or return shipping costs are borne by the Company or the Seller due to reasons attributable to them, such as defective products, incorrect delivery, or delivery of products different from the labeling or advertisement, the Company or the Seller shall bear the shipping costs.
5. 5Specific criteria for cancellation, exchange, return, and refund follow the separate purchase, shipping, cancellation, exchange, and refund policy and the product detail page.

1. 1In case the product is damaged or lost due to reasons attributable to the customer
2. 2In cases where the value of the product has significantly decreased due to customer use, wear, washing, alteration, contamination, perfume, cosmetics, household odors, etc
3. 3If tags, labels, warranty cards, boxes, dust bags, or components are damaged or missing
4. 4In cases where the value of the product has significantly decreased over time to the point where resale is difficult
5. 5In the case of products individually manufactured according to customer orders, where the possibility of restricting withdrawal of subscription has been separately notified in advance and the customer's electronic consent has been obtained

1. 1As a general rule, refunds are processed using the same payment method used by the customer.
2. 2Depending on the payment method, card company, and payment processing agency's standards, it may take some time for the actual refund to be completed.
3. 3The Company proceeds with the refund process within the period prescribed by law from the date the product is returned by the customer or the date the refund obligation under relevant laws arises.

1. 1Some of Patori's products may be introduced through curator collaboration sales.
2. 2The curator collaboration sales page indicates that a commission may be paid to the curator based on sales performance.
3. 3Curators must not make false or exaggerated statements, induce direct payments, engage in indirect sales, arbitrarily collect customers' personal information, or engage in acts that damage brand value.
4. 4Even if a curator introduces a product, the seller, shipping entity, and party responsible for exchanges and returns shall be as stipulated in the product detail page and these Terms and Conditions.
5. 5Product orders, payments, shipping, cancellations, exchanges, returns, and refunds are processed through the Factory Customer Center.

1. 1Content posted by members on Patory, such as reviews, images, customer testimonials, inquiries, and suggestions, may be used for service operations, product improvement, creation of curated content, and marketing purposes.
2. 2When using content containing personal information, the Company processes it in accordance with the Privacy Policy and the scope of separate consent.
3. 3Members must not post false reviews, content that infringes on the rights of others, defamatory content, or illegal, obscene, or advertising content.

1. 1The AI ​​curation feature is designed to assist customers in product exploration.
2. 2AI recommendation results are information that assists the customer's purchasing decision, and the final decision on whether to purchase is made by the customer themselves.
3. 3The Company may utilize customers' search terms, clicks, shopping carts, purchase history, preferred categories, input sentences, etc., for AI curation, and specific details regarding the processing of personal information are subject to the Privacy Policy.
4. 4The company does not exaggerate artificial intelligence features beyond their actual capabilities and provides guidance to ensure customers are aware of the feature limitations and terms of use.
5. 5AI fitting rooms or image-based features are provided after separate notification and consent.

1. 1Members must comply with applicable laws and regulations, these Terms and Conditions, and the Company's guidelines.
2. 2Members must not enter false information, use another person's name, make fraudulent payments, repeatedly cancel orders, engage in circumvention transactions, disrupt the service, collect personal information without authorization, or infringe upon the rights of the Company or third parties.
3. 3Members must not disguise wholesale sales or purchases for business purposes as general consumer purchases.

1. 1The Company may restrict the use of the Service if a member violates these Terms and Conditions or laws, or if fraudulent use is confirmed.
2. 2The scope, duration, and reasons for the restriction on use are determined by considering the severity of the violation and the likelihood of damage.
3. 3The company may grant the member an opportunity to explain if necessary.

1. 1The Company shall bear liability in accordance with relevant laws and regulations if damages are caused to the Customer due to the Company's intent or negligence.
2. 2The Company's liability may be limited in the event that it is unable to provide services due to force majeure, such as natural disasters, war, fire, strikes, logistics disruptions, communications failures, government regulations, or third-party service failures.
3. 3The company strives to provide notification as soon as matters significantly affecting customers, such as product supply delays, delivery delays, payment errors, and refund processing, are confirmed.

The company processes personal information within the scope necessary for the provision of services, and matters regarding the processing of personal information are subject to the Privacy Policy.

1. 1In the event of a dispute between the company and a customer, the company strives to resolve it sincerely through the customer center.
2. 2These Terms and Conditions are governed by the laws of the Republic of Korea.
3. 3In the event that a lawsuit is filed in connection with these Terms and Conditions, the competent court as prescribed by relevant laws shall apply.

These Terms and Conditions are effective from August 1, 2026.